Last updated: September 2026

White Oak Construction Limited respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, or enquire about our services.

1. Information we collect

We may collect personal information that you provide to us directly, including:

• your name

• phone number

• email address

• property address or project location

• information about your renovation, building or maintenance project

• any other information you choose to provide through our enquiry forms, email, phone or other communications.

We may also collect limited technical information when you use our website, such as your IP address, browser type, device information, pages visited and how you interact with the website.

2. Why we collect your information

We collect and use personal information to:

• respond to enquiries and discuss potential projects

• prepare estimates, quotes or proposals

• provide and manage our building and renovation services

• communicate with clients and prospective clients

• improve our website, services and customer experience

• maintain business and administrative records

• comply with our legal obligations.

Providing personal information is generally voluntary. However, if you do not provide information we reasonably require, we may not be able to respond fully to your enquiry or provide you with a quote or service.

3. How we collect information

We may collect information:

• when you submit a form on our website

• when you email, phone or otherwise contact us

• during meetings or discussions about a potential project

• when you become a client

• automatically through website analytics, cookies and similar technologies.

4. Cookies and website analytics

Our website may use cookies and analytics tools to understand how visitors use the website and to help improve its performance.

These tools may collect information such as your device type, browser, approximate location, pages viewed and interactions with the website.

You can usually control or disable cookies through your browser settings. Some website features may not function as intended if cookies are disabled.

5. How we share information

We do not sell your personal information.

We may share personal information where reasonably necessary with:

• employees or contractors working with White Oak Construction

• trusted trades, suppliers or professional advisers involved in your project

• website, email, cloud storage, CRM, analytics or other technology providers that help us operate our business

• government agencies, regulators or other parties where disclosure is required or permitted by law.

Under the Privacy Act, personal information should generally only be disclosed for the purpose it was collected for, a directly related purpose, with the person’s authority, or where another legal exception applies. Privacy Commissioner New Zealand

6. Overseas service providers

Some of the technology services we use may store or process information outside New Zealand.

Where personal information is disclosed to an overseas organisation, we will take reasonable steps to ensure the disclosure complies with the Privacy Act 2020.

New Zealand’s Privacy Act contains specific safeguards around disclosure of personal information overseas. Privacy Commissioner New Zealand

7. Storage and security

We take reasonable steps to protect personal information against loss, unauthorised access, misuse, modification or disclosure.

Information may be held electronically through our website, email systems, business software and cloud service providers.

The Privacy Act requires organisations to use security safeguards that are reasonable in the circumstances. Privacy Commissioner New Zealand

8. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or where we are required to retain it for legal, tax, contractual or business record-keeping purposes.

When information is no longer required, we may securely delete or anonymise it.

9. Marketing communications

If you choose to receive marketing or promotional communications from us, you can unsubscribe at any time using the unsubscribe option provided or by contacting us.

We will not send unsolicited commercial electronic messages where consent is required under the Unsolicited Electronic Messages Act 2007. Commercial messages must also identify the sender and include a functional unsubscribe facility. Legislation New Zealand

10. Accessing or correcting your information

You have the right to ask whether we hold personal information about you, request access to that information, and ask us to correct information that is inaccurate, incomplete or misleading. Privacy Commissioner New Zealand

To make a request, contact us using the details below.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any updated version will be published on this website with a revised “last updated” date.

12. Contact us

For questions about this Privacy Policy, or to request access to or correction of your personal information, contact:

White Oak Construction Limited
Christchurch, New Zealand
Andrew
022 674 8002
andrew@whiteoakconstruction.co.nz